REFUND POLICY
Refund policy and request process
VPNVG provides a 14-day refund policy. If a plan does not match your actual needs, submit a refund request through the user panel.
Before submitting, retain your current order details and identify the order that needs attention. The request entry is in the user panel, and progress is determined by the order or ticket status shown there. To reduce the chance of choosing the wrong plan, confirm the billing method before payment: monthly subscriptions reset data monthly on the activation date, while never-expiring data plans retain their balance until depleted.
Route performance may be affected by the local network, target service, access region, and time of use. If an issue is limited to a particular region or service, switch to another available route and reconnect first; if it still does not meet your needs, submit a request through the panel. The refund policy does not change the prices, data allowances, or reset rules listed on the plan page.